Our customer service department has a customer service to solve any problem with our products or shipments through which we try to offer a quick and efficient attention to our clients. For any information you can contact by phone: 902 075 046 or by email: atencionalcliente@herreraalonso.com

If you do not run 100% satisfied, you have a period of 14 working days from the date of delivery of the order to return any product for exchange or refund in perfect condition, with all accessories and documentation (invoice or ticket purchases and instructions) and in their original packaging, so that the customer should never throw the packaging of products to check that they are in perfect condition and verify that all products match those requested. The date on the receipt of delivery used for the purposes of calculating the period of fourteen (14) days referred to in this clause. For articles rest such as mattresses and pillows, You must not unpack before making sure that the product received corresponds to your order and that for reasons of hygiene, these items will not admit exchange or return once opened his case plastic, without prejudice to the return of those products they had manufacturing defects. In case of exercising the right of withdrawal, HERRERA ALONSO SL will proceed to refund the amounts paid under the returned goods, and the buyer meet the direct cost of returning (as well as handling if they are expressly included in the price).

Exceptionally, the right of withdrawal shall not apply to products intended for private use, such as mattresses or pillows that have been unpacked or has been removed, the protective case and in general, in the case of products manufactured to specifications Customer or clearly personalized which, because of their nature, cannot be returned to the manufacturer. In particular, without this list exhaustive nature are considered products for which there can be no withdrawal Cart: products with special measures rest, ie 110, 120, 140, 160, 180 or 200 cm wide , 200 or 210 cm long; twin mattresses not admit exchange or refund; also, sofas, armchairs and other complementary furniture that have been made expressly under request (choice of upholstery, measure or adaptation). any claim for gender change will not be admitted, if it has not gone on record with the corresponding delivery note. All delivery note signed, it shall be deemed received and satisfied.

Any return of previously agreed gender EUROMUEBLE, will be paid for 70% of its value if it is provided with packaging and is in good condition, as your destination then it would be selling in liquidation balance and the furniture has been installed /used.